The St. Regis Toronto

We had a great stay at the St. Regis. The hotel definitely feels like a 5 star from the moment you enter. Our room wasn't ready at first but we were offered complementary drinks in the lounge as we waited. During the stay, we also received multiple checks from cleaning and the butler service so I felt the staff were very attentive. The room was nice although the pillows weren't the best we've experienced. The app was also very useful for communication and services. Overall a great experience for our 2 night stay.

Overall a great hotel. I tend to get decent rates here for rooms so it works out perfectly for me. Location is perfect for downtown and the gym/pool/hot tub are very very nice. Service is generally good but can be a bit slow for certain things. The biggest thing is the rooms are always really nice and I’ve never been disappointed with my stays there. And for anyone curious, it was a Trump hotel but the St. Regis people have purged the place of any Trump branding (even though if you squint hard enough, some of the over-the-top flourishes remain).

The location of the St Regis Toronto is the best of the best. Steps to everything you would want. City Hall, Eaton center, restaurants, four seasons performing arts. You can easily get to it from Union station and using the path (you’ll pop up about a block away). Rooms are clean and well stocked. We had early drinks at the Louis and they were fantastic. What I had a problem with at the St Regis, was the service. It seems pretentious; but it’s what makes a good hotel great. First there was an ordeal for check in as my husband didn’t put my name on the reservation. The girl at the desk was pretty rude about it and basically told me to sort it out and get out of her face. Yes it was my fault; so I sorted it out. There really was no door man; nobody to ask if we needed a car or wanted an umbrella in the pouring rain. I know these are nit picking; but when you book at a place like St Regis, you expected a level of service. The ritz (same chain) makes you feel like the queen from the moment you get to the door to the moment you leave. I just felt like everyone had a small chip on their shoulder. Maybe because it was so close to Christmas? Anyway, if you’re not fussy about those things then the location and hotel are a fantastic choice for a stay in Toronto.